Refund policy

Shady Business Return Policy

Effective Date: 04/08/2023

Thank you for shopping at Shady Business. We strive to provide high-quality textile shades for vehicles, and we want you to be completely satisfied with your purchase. However, we understand that sometimes things may not go as planned. This Return Policy outlines the guidelines and procedures for returning and exchanging items purchased from our Shopify store.

Eligibility for Returns:

1.1. To be eligible for a return, products must be in unused and resalable condition, with all original tags and packaging intact.

1.2. Returns must be initiated within 30 days of the delivery date as indicated by the shipping carrier's tracking information.

Non-Returnable Items:

2.1. We do not accept returns on items that have been used, installed, or altered in any way.

2.2. Items without their original packaging, tags, or labels will not be accepted for return.

2.3. Any item not purchased directly from our Shopify store cannot be returned to us.

How to Initiate a Return:

3.1. To initiate a return, please contact our customer support team at hello@shadybusiness.com.au within the 30-day return period. Provide your order number, the reason for the return, and any relevant photos, if applicable.

3.2. Our customer support team will review your request and provide further instructions on returning the item.

Return Shipping:

4.1. Customers are responsible for the shipping costs associated with returning the item.

4.2. For returns, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot be held responsible for items lost or damaged during the return shipping process.

Inspection and Processing:

5.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.

5.2. If the return is approved, a refund will be issued to the original payment method within 5 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement.

Exchanges:

6.1. If you wish to exchange your product for a different size, color, or model, please follow the return process outlined in Section 3 and then place a new order for the desired item on our website.

6.2. We will process the refund for the returned item following the procedures mentioned in Section 5.

Damaged or Defective Items:

7.1. If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery with a description and photos of the issue.

7.2. We will arrange for a replacement or refund, depending on your preference and the availability of the item.

International Returns:

8.1. For international customers, please note that you are responsible for any customs duties, taxes, or other fees associated with returning items to our store.

Modifications to the Return Policy:

9.1. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective upon posting on our website.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at hello@shadybusiness.com.au.

Thank you for choosing Shady Business. We value your business and will do our best to ensure a smooth and satisfactory shopping experience.